SVP, Member Services
Why you should come to UserConf
UserConf is the only conference of its kind, built to bring education and insight to people working in customer support, customer success & product management at the world's best, or soon to be best, online products, services and marketplaces.
We searched high and low for an event that addressed the kind of user-facing challenges that next generation businesses like us were running into every day. Issues like how to scale & optimize customer support (without losing our humanity) or how to make sense of mountains of behavior and qualitative customer feedback to build the best product possible.
We also wanted an event that felt like a reunion of your best, and smartest, friends. An event that focused more on war stories and lessons learned from our peers rather than "advice" from "gurus". An event with sponsors you actually wanted to learn more about. An event that was as fun and irreverent as we are.
We couldn't find that event… so we started UserConf.
Some of our delightful speakers
The juiciest lessons learned, from smartest people, at the best companies on the web.
Interested in speaking at UserConf?
We’d love to bring in new voices for UserConf Portland. Past speakers have come from awesome companies like MailChimp, Vimeo, Microsoft, WordPress, AirBnB, and Uber. Think you have what it takes? Read our call for speakers and…Apply here! Still have questions? Contact us!
All delivered in a rapid-fire format (longest talks are 20 mins) that'll keep even the strongest ADD at bay.
Sarah’s empowering talk.
Sarah Hatter, Founder & CEO, CoSupport
Productivity hacks for support teams.
Jordan Munson, Customer Champion, Wistia
Bruce Johnson, Founder, COO, FullStory
The (near) future of what we do: Agile support, & (customer) data-driven product roadmaps.
Richard White, Founder & CEO, UserVoice
Why Marketing, PR, Community, and Support are really all the same thing.
Elizabeth Tobey, Director of Support, Tumblr
Skateboards, Not Spaceships: Learning to Stop Winging Support Projects.
Lance Conzett, Customer Education Manager, Raven
Customer Support is the dream job.
Ben MacAskill, Director of Customer Success, SmugMug
Diffusing angry customers and keeping the waters calm.
Mindy Postoff, WooCommerce Support Ninja, WooThemes
Humans FTW! How to scale your support so you’re easier to talk to.
Erin McCaul, Help Team Jedi, Moz
How to move from support to success: the people factor
Mike Saldi, Chief Customer Officer, Preact
What people are saying about UserConf
— William Herbert (@thisiswherbert) May 3, 2013
— Carter Gibson (@CarterGee) October 12, 2012
Not even noon and #userconf has already been a wealth of information about vibes, gifs, memes, and awesome community knowledge!
— Jim Redding (@jimredding) May 3, 2013
You know what is great about #UserConf? I have not seen a single fedora. And also the speakers are terrific.
— Joans (@joanofdark) October 12, 2012
This conference is fucking awesome. The end. #UserConf
I know a conference is really good when I become so engrossed that I forget to tweet. #userconf
— Marny Smith (@marnysmith) May 3, 2013
I never want to suffer through another conference again. Nothing can compete with the #userconf awesomeness.
— Ali Canty (@AliCanty) May 3, 2013
Feels kinda neat to be in an auditorium full of people who do what I do for a living. My peoples, I've found my peoples! #userconf
— Kathryn Presner (@zoonini) May 3, 2013
Still not convinced?
What I learned at UserConf
“Our primary goal is to provide customer service that’s worth recommending to other people. The speakers at UserConf gave some great advice on how to provide that type of service.”
Why UserConf Is A Must Attend Conference
“What struck me most was how young, energetic, and eager to learn everyone in attendance was. Like a who’s who of amazing startups, fast rising web companies, and a few juggernauts in attendance.”
Video of Kevin Hale’s talk at UserConf SF ’12
Kevin Hale’s awesome talk from UserConf 2012 on designing software users love.
Attendee Review: Micah Bennet on UserConf NYC
“I could go on for many more paragraphs about the great conversations had with many of the attendees, the tasty food, the awesome service from the hosts, and the incredible venue…”
Chase Clemon’s recap of UserConf SF ’12
“There’s not really any conferences out that geared towards what I do and how I interact with customers so UserConf was a breath of fresh air.”
Video of Richard White’s Keynote at UserConf SF ’12
UserVoice CEO Richard White talks about why web business isn’t what it used to be and how customer care is crucial to success.
Video of Ben Congleton’s talk at UserConf SF ’12
Ben Congleton of Olark talks about how all-hands support changed his company for the better.
Attendee Review: Marny Smith on UserConf NYC
“It was more informative, inspiring, and fun than I could have thought possible. Final Grade: +A!”
The heart of UserConf!
“Our amazing speakers covered everything from marriage advice to scaling customer service to the absolute do-not’s and the best strategies.”
To make reservations, please call 1.888.627.7208 and mention the following SET#: 388079 or online.
The Mark Spencer Hotel
Call our main number at 503-224-3293 or 800-548-3934 and ask for the “UserConf” group in order to get the discounted rate.
Reserve online, log in using the credentials USERCONF / USERCONF. Enter travel dates and it should provide the discounted rate based on availability.
The Mark Spencer also has a less expensive option on the same city block that our discount works on, but needs to be booked by telephone.
Who we are
If you’re asking who actually decided to pull this event together, that’d be the fine folks at UserVoice and CoSupport. Not a customer? No sweat. This event is for you too. We hope you’ll learn more about both companies, but this conference isn’t one of those long product infomercials. We won’t pitch you, bro.