For customer-focused people who are:

  • Customer Support managers
  • Customer Support agents
  • Customer Success managers
  • Product managers

New for 2014! We’re having not one but two tracks of talks: one for customer support & success topics and another for product management.

Why you should come to UserConf

UserConf is the only conference of its kind, built to bring education and insight to people working in customer support and community management.

We even think founders and CEOs of companies will benefit, as long as customer support is your passion and learning how to offer better support is your goal. We think caring for and retaining customers is big business.

We think customer support is just as important as sales and marketing. We tried to find a conference that reflected these values. We couldn't. So we created UserConf, a conference for people like us.

Speakers

You do not want to miss these incredibly good-looking speakers!

UserConf San Francisco topics will include:

Customer Support & Success track

  • Scaling support: Reading between the numbers.

    Mike Krapf, Chief Happiness Officer, WooThemes

  • Onboarding and training for awesomeness.

    Carolyn Breit, Manager, SproutSocial

  • Bridging the gap: Improving communication between Product Development and Support.

    Mercer Smith, Customer Champ, Wistia

  • Self care for support.

    Jason Rehmus, Founder, Sweating Commas

  • Coaching users: customer support for motivation and engagement.

    Bernadette Forward, Curriculum Specialist, Voxy

  • How we created the Product Management Awesomeness Counsel.

    Vincent Migliore, Technical Support Manager, Pardot

  • Keeping the community’s voice heard during major product changes.

    Greg Healy, Community Support Specialist, Soundcloud

  • Show them you care: designing a helpful help center.

    Aaron Franklin, Community Operations, Pinterest

  • Dealing with a Combative User.

    Dennis Hong, Happiness Engineer, Automattic

  • Avant-Support

    Katie Needs & Natalie Ung, Community Support Specialist, Kickstarter

Product Manager track

  • Help yourself: Empowering users through self-help.

    Jonas Lévesque,, Product, Shopify

  • Where customer support meets product strategy.

    Des Traynor,, Co-founder & VP Customer Success, Intercom

  • Objectively diagnosing churn.

    Joe Stump,, CPO/Co-founder, Quickleft/Sprintly

  • Refining the feedback loop: Using customer feedback to build better products.

    Nickey Skarstad,, Product Manager, Etsy

  • Turn down for what? Dialing into your customers builds great products.

    Matt Bilotti,, Product Specialist, HubSpot

What people are saying about UserConf

Check out more Tweets about UserConf

Still not convinced?

More videos from previous UserConfs

Who we are

and

If you’re asking who actually decided to pull this event together, that’d be the fine folks at UserVoice and CoSupport. Not a customer? No sweat. This event is for you too. We hope you’ll learn more about both companies, but this conference isn’t one of those long product infomercials. We won’t pitch you, bro.

Interested in speaking at UserConf?

We’d love to bring in new voices for UserConf Chicago. Past speakers have come from awesome companies like MailChimp, Vimeo, Microsoft, WordPress, AirBnB, and Uber. Think you have what it takes? Read our call for speakers and…

Apply here! Still have questions? Contact us!