For customer-focused people who are:

  • Customer Support agents & managers
  • Customer Success managers
  • Product managers

Why you should come to UserConf

UserConf is the only conference of its kind, built to bring education and insight to people working in customer support, customer success & product management at the world's best, or soon to be best, online products, services and marketplaces.

We searched high and low for an event that addressed the kind of user-facing challenges that next generation businesses like us were running into every day. Issues like how to scale & optimize customer support (without losing our humanity) or how to make sense of mountains of behavior and qualitative customer feedback to build the best product possible.

We also wanted an event that felt like a reunion of your best, and smartest, friends. An event that focused more on war stories and lessons learned from our peers rather than "advice" from "gurus". An event with sponsors you actually wanted to learn more about. An event that was as fun and irreverent as we are.

We couldn't find that event… so we started UserConf.

Some of our delightful speakers

The juiciest lessons learned, from smartest people, at the best companies on the web.

Interested in speaking at UserConf?

We’d love to bring in new voices for UserConf Portland. Past speakers have come from awesome companies like MailChimp, Vimeo, Microsoft, WordPress, AirBnB, and Uber. Think you have what it takes? Read our call for speakers and…

Apply here! Still have questions? Contact us!


All delivered in a rapid-fire format (longest talks are 20 mins) that'll keep even the strongest ADD at bay.

  • Humans FTW! How to scale your support so you’re easier to talk to.

    Erin McCaul, Help Team Jedi, Moz

  • Customer Support is the dream job.

    Ben MacAskill, Director of Customer Success, SmugMug

  • How to move from support to success: the people factor

    Mike Saldi, Chief Customer Officer, Preact

  • The (near) future of what we do: Agile support, & (customer) data-driven product roadmaps.

    Richard White, Founder & CEO, UserVoice

  • Skateboards, Not Spaceships: Learning to Stop Winging Support Projects.

    Lance Conzett, Customer Education Manager, Raven

  • Why Marketing, PR, Community, and Support are really all the same thing.

    Elizabeth Tobey, Director of Support, Tumblr

  • Productivity hacks for support teams.

    Jordan Munson, Customer Champion, Wistia

  • Empathy FTW

    Bruce Johnson, Founder, COO, FullStory

  • Sarah’s empowering talk.

    Sarah Hatter, Founder & CEO, CoSupport

  • Diffusing angry customers and keeping the waters calm.

    Mindy Postoff, WooCommerce Support Ninja, WooThemes

What people are saying about UserConf

Check out more Tweets about UserConf

Still not convinced?

More videos from previous UserConfs


  • The Nines

    525 SW Morrison, Portland, Oregon, 97204

    Read reviews Google map

    To make reservations, please call 1.888.627.7208 and mention the following SET#: 388079 or online.

  • The Mark Spencer Hotel

    409 SW 11th Ave Portland, Oregon, 97205

    Read reviews Google map

    Call our main number at 503-224-3293 or 800-548-3934 and ask for the “UserConf” group in order to get the discounted rate.


    Reserve online, log in using the credentials USERCONF / USERCONF. Enter travel dates and it should provide the discounted rate based on availability.

    The Mark Spencer also has a less expensive option on the same city block that our discount works on, but needs to be booked by telephone.

Who we are


If you’re asking who actually decided to pull this event together, that’d be the fine folks at UserVoice and CoSupport. Not a customer? No sweat. This event is for you too. We hope you’ll learn more about both companies, but this conference isn’t one of those long product infomercials. We won’t pitch you, bro.