For customer-focused people who are:

  • Customer Support managers
  • Customer Support agents
  • Customer Success managers
  • Product managers

New for 2014! We’re having not one but two tracks of talks: one for customer support & success topics and another for product management.

Why you should come to UserConf

UserConf is the only conference of its kind, built to bring education and insight to people working in customer support and community management.

We even think founders and CEOs of companies will benefit, as long as customer support is your passion and learning how to offer better support is your goal. We think caring for and retaining customers is big business.

We think customer support is just as important as sales and marketing. We tried to find a conference that reflected these values. We couldn't. So we created UserConf, a conference for people like us.

Speakers

You do not want to miss these incredibly good-looking speakers!

UserConf San Francisco topics will include:

  • Scaling support: Reading between the numbers

    Mike Krapf, WooThemes

  • Onboarding and training for awesomeness

    Carolyn Breit, SproutSocial

  • Bridging the gap: Improving communication between Product Development and Support

    Mercer Smith, Wistia

  • Self care for support

    Jason Rehmus, Sweating Commas

  • Coaching users: customer support for motivation and engagement

    Bernadette Forward, Voxy

  • Where customer support meets product strategy

    Des Traynor, Intercom

  • Objectively diagnosing churn

    Joe Stump, Quickleft/Sprintly

What people are saying about UserConf

Check out more Tweets about UserConf

Still not convinced?

More videos from previous UserConfs

Who we are

and

If you’re asking who actually decided to pull this event together, that’d be the fine folks at UserVoice and CoSupport. Not a customer? No sweat. This event is for you too. We hope you’ll learn more about both companies, but this conference isn’t one of those long product infomercials. We won’t pitch you, bro.

Interested in speaking at UserConf?

We’d love to bring in new voices for UserConf Chicago. Past speakers have come from awesome companies like MailChimp, Vimeo, Microsoft, WordPress, AirBnB, and Uber. Think you have what it takes? Read our call for speakers and…

Apply here! Still have questions? Contact us!