For customer-focused people who are:

  • Customer Support agents & managers
  • Customer Success managers

Why you should come to UserConf

UserConf is the only conference of its kind, built to bring education and insight to people working in customer support & customer success at the world's best, or soon to be best, online products, services and marketplaces.

We searched high and low for an event that addressed the kind of user-facing challenges that next generation businesses like us were running into every day. Issues like how to scale & optimize customer support (without losing your humanity).

We also wanted an event that felt like a reunion of your best, and smartest, friends. An event that focused more on war stories and lessons learned from our peers rather than "advice" from "gurus". An event with sponsors you actually wanted to learn more about. An event that was as fun and irreverent as we are.

We couldn't find that event… so we started UserConf.

Some of our delightful speakers

The juiciest lessons learned, from smartest people, at the best companies on the web.

Interested in speaking at UserConf?

We’d love to bring in new voices for UserConf San Francisco. Past speakers have come from awesome companies like MailChimp, Vimeo, Microsoft, WordPress, AirBnB, and Uber. Think you have what it takes? Read our call for speakers and…

Apply here! Still have questions? Contact us!


All delivered in a rapid-fire format (longest talks are 20 mins) that'll keep even the strongest ADD at bay.

  • What if you have no product? Finding success when you don’t have to make a sale

    Will Rogan, Desktop Support Coordinator, Emerson College

  • RUFing it out with Customer Feedback: Knowing the “Why”

    Sean Cramer, Head of Voice of the Customer, Atlassian

  • From Desk to Den: Transitioning to a Remote Team

    Mercer Smith-Looper, Integration Specialist, Campaign Monitor

  • How to turn customer service into lead generation

    Severan Johnson, Partner, Vinyl Me, Please

  • Support Adolescence: The good, the bad, the awkward

    Leah Potkin, Head of Customer Care, SpotHero

  • Leading with Empathy

    Crystal Mujahid, Caption Support Team Lead, Rev

  • Leading with Empathy

    Brianna Mobilian, Team Lead, Rev

  • What if you have no product? Finding success when you don’t have to make a sale

    Michael Labrecque-Jessen, Manager of User Services, Emerson College

  • The justice league of apps that lets everyone take charge of customer support

    Sundeep Patel, Founder and Customer Wow Dude, iorad

  • Build A Measurably Effective Customer Service Community with This Unique Approach

    Lisa White, Community Lead, Directly

  • Hugging for Fun and Profit

    Bruce Johnson, Founder, COO, FullStory

  • The Power of a Strong Relationship with your Engineering Team

    Lena Borisenko, Director for Customer Support, Sprout Social

  • Getting Product to Pay Attention: A Practical Guide

    Alex Mozes, Director of Support, Udemy

  • Engaging & Delightful Support

    Andra Roston, Customer Happiness Specialist, Acuity Scheduling

  • Chasing Unicorns

    Whitney Klinkner, Community Manager, Lose It!

  • The Name Game: What Taylor Swift Has To Do With Team Hierarchy

    Jeff Stone, Dir. of Customer Experience, Eventbrite

  • Support should be the Product Team's best friend

    Sarah Chambers, Head of Customer Support, Kayako

  • Engaging & Delightful Support

    Kendall Burke, Customer Happiness Specialist, Acuity Scheduling

  • Don't be afraid of the phone!

    Scott Allison, Director of Customer Support, Talkdesk

  • Pain, Automate, Repeat: or Growth and One Way Feedback Can Make it Back to Your Team

    Kevin Rocci, Student Help Lead, Magoosh

What people are saying about UserConf

Check out more Tweets about UserConf

Still not convinced?

More videos from previous UserConfs


Who we are


If you’re asking who actually decided to pull this event together, that’d be the fine folks at UserVoice and CoSupport. Not a customer? No sweat. This event is for you too. We hope you’ll learn more about both companies, but this conference isn’t one of those long product infomercials. We won’t pitch you, bro.