For customer-focused people who are:
- Customer Support managers
- Customer Support agents
- Customer Success managers
- Product managers
New for 2014! We’re having not one but two tracks of talks: one for customer support & success topics and another for product management.
Why you should come to UserConf
UserConf is the only conference of its kind, built to bring education and insight to people working in customer support and community management.
We even think founders and CEOs of companies will benefit, as long as customer support is your passion and learning how to offer better support is your goal. We think caring for and retaining customers is big business.
We think customer support is just as important as sales and marketing. We tried to find a conference that reflected these values. We couldn't. So we created UserConf, a conference for people like us.
You do not want to miss these incredibly good-looking speakers!
Chief Happiness Officer, WooThemes
Customer Champ, Wistia
Founder, Sweating Commas
Curriculum Specialist, Voxy
Co-founder & VP Customer Success, Intercom
UserConf San Francisco topics will include:
Scaling support: Reading between the numbers
Mike Krapf, WooThemes
Onboarding and training for awesomeness
Carolyn Breit, SproutSocial
Bridging the gap: Improving communication between Product Development and Support
Mercer Smith, Wistia
Self care for support
Jason Rehmus, Sweating Commas
Coaching users: customer support for motivation and engagement
Bernadette Forward, Voxy
Where customer support meets product strategy
Des Traynor, Intercom
Objectively diagnosing churn
Joe Stump, Quickleft/Sprintly
What people are saying about UserConf
This conference is fucking awesome. The end. #UserConf— holly goldin (@HollyGoldin) May 3, 2013
I never want to suffer through another conference again. Nothing can compete with the #userconf awesomeness.— Ali Canty (@AliCanty) May 3, 2013
These are the smartest people you will find on the subject of customer service. Period. #UserConf http://instagr.am/p/Qs3XQKH3ax/— Carter Gibson (@CarterGee) May 3, 2013
Not even noon and #userconf has already been a wealth of information about vibes, gifs, memes, and awesome community knowledge!— Jim Redding (@jimredding) May 3, 2013
I know a conference is really good when I become so engrossed that I forget to tweet. #userconf— Marny Smith (@marnysmith) May 3, 2013
You know what is great about #UserConf? I have not seen a single fedora. And also the speakers are terrific.— Joan Stewart (@joanofdark) May 3, 2013
Feels kinda neat to be in an auditorium full of people who do what I do for a living. My peoples, I've found my peoples! #userconf— Kathryn Presner (@zoonini) May 3, 2013
Still not convinced?
Why UserConf Is A Must Attend Conference
“What struck me most was how young, energetic, and eager to learn everyone in attendance was. Like a who’s who of amazing startups, fast rising web companies, and a few juggernauts in attendance.”
Chase Clemon’s recap of UserConf SF ’12
“There’s not really any conferences out that geared towards what I do and how I interact with customers so UserConf was a breath of fresh air.”
Video of Richard White’s Keynote at UserConf SF ’12
UserVoice CEO Richard White talks about why web business isn’t what it used to be and how customer care is crucial to success.
Video of Ben Congleton’s talk at UserConf SF ’12
Ben Congleton of Olark talks about how all-hands support changed his company for the better.
Attendee Review: Marny Smith on UserConf NYC
“It was more informative, inspiring, and fun than I could have thought possible. Final Grade: +A!”
The heart of UserConf!
“Our amazing speakers covered everything from marriage advice to scaling customer service to the absolute do-not’s and the best strategies.”
What I learned at UserConf
“Our primary goal is to provide customer service that’s worth recommending to other people. The speakers at UserConf gave some great advice on how to provide that type of service.”
Video of Kevin Hale’s talk at UserConf SF ’12
Kevin Hale’s awesome talk from UserConf 2012 on designing software users love.
Attendee Review: Micah Barrett on UserConf NYC
“I could go on for many more paragraphs about the great conversations had with many of the attendees, the tasty food, the awesome service from the hosts, and the incredible venue…”
Who we are
If you’re asking who actually decided to pull this event together, that’d be the fine folks at UserVoice and CoSupport. Not a customer? No sweat. This event is for you too. We hope you’ll learn more about both companies, but this conference isn’t one of those long product infomercials. We won’t pitch you, bro.
Interested in speaking at UserConf?
We’d love to bring in new voices for UserConf Chicago. Past speakers have come from awesome companies like MailChimp, Vimeo, Microsoft, WordPress, AirBnB, and Uber. Think you have what it takes? Read our call for speakers and…Apply here! Still have questions? Contact us!