Zuzana Bednarikova

Zuzana Bednarikova replied to the topic Demo Videos in the forum General Discussion 1 year, 7 months ago

@Chase Thank you so much! I will try that.
Zuzana Bednarikova started the topic Demo Videos in the forum General Discussion 1 year, 7 months ago

Hi Guys,

Does anybody have experience with creating Demo Videos? We will be launching a new user interface soon and would like to have some videos showing one of our agent explaining how to use our product together with screen recording. I have been looking for some on-line tools out there but so far haven’t found one that could record someone…[Read more]
Zuzana Bednarikova replied to the topic Stripe in the forum General Discussion 1 year, 10 months ago

Evan, Michael,

Thanks a lot for your help!
Zuzana Bednarikova started the topic Stripe in the forum General Discussion 1 year, 10 months ago

We are thinking about implementing Stripe but I would love to get some feedback on this tool before making a final decision. Could you share your experience?
Zuzana Bednarikova replied to the topic Things you should NEVER say to a customer in the forum General Discussion 1 year, 11 months ago

I think one of the worst things you can do as a customer support is send your customer a canned response without customizing it enough.
Zuzana Bednarikova replied to the topic Payments in the forum General Discussion 1 year, 11 months ago

Thank you for this topic, I am interested in other companies’ experience in this matter. We also offer subscriptions but use Paypal which is a pain for many customers. We do offer invoice option in case customers […]
Zuzana Bednarikova replied to the topic CS Tools and Metrics in the forum General Discussion 2 years ago

Jake, Molly,

Thank you so much for your insight. It is very helpful indeed.

To be honest, I had done some testing before and I didn’t like neither Desk.com nor Zendesk. I am not sure if I’m too picky or […]
Zuzana Bednarikova started the topic CS Tools and Metrics in the forum General Discussion 2 years ago

Hi Guys,

We are currently using Gmail to handle our customer support but it is complicated and not very accurate for customer support metrics extraction.

I was thinking about implementing a CRM tool but […]
Zuzana Bednarikova changed their profile picture 2 years ago
Zuzana Bednarikova changed their profile picture 2 years ago
Zuzana Bednarikova changed their profile picture 2 years ago
Zuzana Bednarikova changed their profile picture 2 years ago
Zuzana Bednarikova replied to the topic Introduce yourselves! in the forum General Discussion 2 years ago

Hi Everybody,

I am a Customer Service Specialist at a European start-up called Codility. We help companies to hire better programmers. Before joining Codility, I worked as Commercial Support Rep. at GE in […]
Zuzana Bednarikova changed their profile picture 2 years ago
Zuzana Bednarikova changed their profile picture 2 years ago
Zuzana Bednarikova changed their profile picture 2 years ago
Zuzana Bednarikova changed their profile picture 2 years ago

@zuzana