Matt Carroll | UserCentered

Matt Carroll replied to the topic Anyone using Salesforce Service Cloud? in the forum General Discussion 6 months ago

I know this is a REALLY late response, but I worked for Concur and was part of their support team before switching to When I Work. Concur uses Salesforce for their entire Sales and Support platform. I think it is fantastic once you get used to how it works. I know that does not really help much, but once you play with it (which I am sure you have…[Read more]

Matt Carroll replied to the topic Live Chat in the forum General Discussion 6 months ago

Thanks everyone!

Matt Carroll started the topic Live Chat in the forum General Discussion 6 months, 3 weeks ago

For those of you who have live chat enabled, what is your standard “close time” in waiting for a response back from a user? In my research, going to different websites that have live chat and simply asking the agent, I have found that around 3 minuets is pretty standard. My last job we did a 2 min wait time before closing the chat.

I am looking…[Read more]

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