@wendy
active 1 year, 10 months ago-
wendy replied to the topic How do you structure your teams' schedule? in the forum General Discussion 1 year, 10 months ago
We have a team of 4 with hours from 7am-7pm on weekdays and 9am-5pm on weekends. I usually make sure that people have 2 consecutive days off in a row but it can be tough especially when it doesn’t exactly line up […]
-
wendy replied to the topic Benchmarking in the forum General Discussion 2 years, 4 months ago
Thank you so much for all of your responses! This info really helps me understand if my team is just being nice about handling the enormous contact volume we have.
-
wendy replied to the topic Benchmarking in the forum General Discussion 2 years, 5 months ago
Hi Ted - Thanks for the insight. Do you guys also handle phone calls?
It sounds about the same as what we’re dealing with. We get about 5500 contacts (tickets/chats/calls) a month between 4 agents.
Follow up […]
-
Wendy changed their profile picture 2 years, 5 months ago
-
wendy started the topic Benchmarking in the forum General Discussion 2 years, 5 months ago
Hey all,
So I would like to expand my team and I wanted to be able to sell it to my superiors. I’m currently keeping track of overtime and am trying to figure out a way to compare our volume to other companies. I […]