We are ‘officially’ here from 10am to 6pm.

We staff chats from 11am to 5pm (with some gaps in the middle for meetings, etc).

My hourly folks are here from about 9:30 to 6:30ish

I’m more of a 9-7ish kinda gal.

My fiancee gets very mad if I open my work email after hours during the week, but on the weekends I’m allowed to keep an eye on things…[Read more]

One of my favorite questions is -

” Tell me about a time you saw a system or a process that was broken, and you made a suggestion to fix it, even if that suggestion didn’t come to fruition.”

I want to know that they aren’t just following the status quo, that they are able to recognize something is broken and have the balls to speak up about it.…[Read more]

Think that I’ve shared this with at least the folks at the NYC breakfast, but we recently (about 2 months ago) commandeered an unused screen above ‘support island’ in the office and started streaming animal planet’s live kitten stream.

There’s a pic of it here - right after they decorated for the 4th of July.

Honestly when dealing with some of…[Read more]

Looking forward to meeting all of you in person!

Woohoo!!! This makes up for my sad sad showing in my NCAA brackets!

Oh no! I bugged evan to fix my image. =)

if not just link to it i guess.

OK let me try that again! It won’t let me embed an image in my reply.

My picks are here - I’m going with Carnival FTW (nothing like leaving your customers stranded for days surrounded by their closest bunkmate’s filth)!!!

Ok - Here are my picks…. (so many brackets today - so little time!!!)

 

Thanks @Evan!!

Hi all!!

I’m Tracey and I have the privilege of being the Support Director at Foursquare! I was very lucky to meet a few of you at the last customer service breakfast at 10gen HQ, which I […]