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Nalani Still replied to the topic How do you track your bugs/issues?? Looking for a free and easy way to do this. in the forum General Discussion 8 months, 3 weeks ago
Love to hear all of these great ideas. For a while I just created a google form and was submitting those after every shift. Much more efficient tools over here!
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Nalani Still replied to the topic Off Hours: How do you handle Weekend support? in the forum General Discussion 8 months, 3 weeks ago
I sort of deal with this because I live overseas where we have a Sunday-Thursday workweek and we’re 8/7 hours ahead of EST/EDT. It usually means checking email regularly to keep up with outside as well as internal communication. It’s definitely something I’ve tried to use to pitch myself for user support positions with companies.
But it’s nice to…[Read more]
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Nalani Still became a registered member 11 months, 2 weeks ago