@molly
active 7 months, 1 week ago-
molly started the topic happy customer feedback in the forum General Discussion 1 year, 11 months ago
Does anyone do anything cool with the feedback they receive from happy customers? We have been tracking these comments consistently since our team started and now I have a long list of feedback and want to do […]
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molly replied to the topic What's your morning routine? in the forum General Discussion 2 years ago
My company is headquartered in Germany with several offices nearby in similar time zones. I wake up to 20-30 emails that I received while I was sleeping and another 20-30 continue coming in until around lunch. […]
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Molly Levy changed their profile picture 2 years ago
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molly replied to the topic CS Tools and Metrics in the forum General Discussion 2 years ago
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Molly Levy changed their profile picture 2 years, 4 months ago
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molly started the topic What is the best way to achieve 24/7 customer support? in the forum General Discussion 2 years, 4 months ago
Alright, so here I go stepping out of my “listening” shell with some questions for the group about a project I’m currently working on:
- When does 24/7 support become a standard for an industry? Is the rule that […] -
molly replied to the topic What's your biggest challenge? in the forum General Service Discussion 2 years, 5 months ago
The biggest challenge I face is keeping the team motivated and happy. Unfortunately, customers almost never call us to tell us how they happy they are with us. Usually, something is not working, there may be […]
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molly replied to the topic Introduce yourselves! in the forum General Service Discussion 2 years, 5 months ago
Hello everyone! I’m Molly and I am in charge of US customer service for Avira GmbH. I came to Avira from a startup, SocialShield, that Avira acquired in March of 2012. Avira Inc. is Avira’s only US office and we […]