Max Swagler | UserConf

@maxswagler

active 12 months ago

Max Swagler replied to the topic Favorite songs to listen to while doing support! in the forum General Discussion 1 year, 2 months ago

When grinding through the ticket queue I need something new. (I can’t be absentmindedly writing lyrics in the middle of an explanation about updating a browser.)

I’ve been working through this playlist recently <http://brooklynradio.com/history-of-hip-hop/>. Solid beats to work to. Possibly NSFW depending on your office environment.
Max Swagler started the topic What's your team computer of choice? in the forum General Discussion 1 year, 2 months ago

I manage a small team (3 support advocates and myself), we are currently using 3 year old Desktop PCs. I’m pondering two questions:

Desktops or Laptops?

As we scale, our goal is to get our advocates out of the queue a lot more (they basically live in the triage queue for their entire shift currently) to spend part of their day working on…[Read more]
Max Swagler changed their profile picture 1 year, 2 months ago
Max Swagler became a registered member 1 year, 2 months ago