Did your parents ever tell you to stop playing video games because it would never lead anywhere? Well now’s your chance to show them just how important it was that you spent all those hours in front of that screen.

PocketGems, a San Francisco mobile gaming company, is hiring a Customer Support Manager and support at game companies is fun because…[Read more]

My mind is trying to wrap itself around the idea of a tracking system to know each customer’s likes/dislikes, idiosyncrasies, values, hopes for doing business with you etc. I see how it works in a hotel chain, but […]

Thanks everyone for your responses! We’re still trying to figure it out as well, so always good to hear what others are doing.

This Forbes article probably doesn’t help either, listing customer service associate as one of the nation’s unhappiest professions according to CareerBliss.

“The lack of growth opportunities was a huge factor for […]

Ooh ooh, I have two that I actually wrote up and sent to my own team a while ago, both really fantastic experiences:

1. Chegg:

Is there such a thing as a customer service nerd? I had a great experience with […]

Yup! I’ll be there and I’m super pumped. I could be down for a Wednesday meet up since I’ll in NYC the whole week…

I’ll jump in here as well and give a plug for coming to work on the Google Apps support team in NYC. I’ve been on the team in Mountain View for 3 years now and we’ve just opened up headcount in the New York […]