Lauren Buchsbaum | UserCentered

Lauren Buchsbaum started the topic How do you handle promotions and advancement in your support team? in the forum General Discussion 1 year ago

There’s a large potential for burnout and low retention among support teams, simply given the nature of the job. And, at many workplaces, support is a gateway to other roles at the company.

With all of this in mind, does your company have anything in place to formalize specialization, promotions, or a horizontal transition to other teams? How do…[Read more]
Lauren Buchsbaum changed their profile picture 1 year ago
lauren replied to the topic Is it ever a good idea to outsource? in the forum General Discussion 1 year, 11 months ago

Thanks for the input, all. Hiring is where I’ve started to lean myself after thinking more about this. I’ll start looking for applicants!
lauren started the topic Is it ever a good idea to outsource? in the forum General Discussion 1 year, 12 months ago

Am looking for some help with level 1 support at my company, and I’m torn between hiring versus checking out some local agencies who are experienced with frontline support.

I like the flexibility of an agency, […]
lauren replied to the topic How can you tell if something is breaking? in the forum General Discussion 2 years, 1 month ago

Thanks for re-posting this, Evan! I’m looking forward to learning how other companies use bug tracking or pattern matching to find these pesky issues.
lauren replied to the topic How do you get customer feedback to the product team? in the forum General Service Discussion 2 years, 5 months ago

Luckily, everyone who works on the product here is super-receptive because they understand that my talking to users all day affords me a bit of a more objective perspective

Figuring out which concerns or […]
lauren replied to the topic Founding members – introduce yourselves! in the forum General Service Discussion 2 years, 5 months ago

Hi, all! Lauren here, looking forward to some good ol’ fashioned industry discussion.

I work at ToutApp, an email productivity tool for sales and biz dev folks. My official title is “Happiness Officer,” which […]

@lauren