Hey Alex! I remember replying to a similar thread a while back. Looks like there was some good discussion there: https://community.uservoice.com/forums/topic/how-do-you-handle-weekendoff-hours-support/

Thanks Shelly! After reading a few articles online on the topic, this is what we came up with… We were determined to fill the role internally (which we did!) so it’s geared towards someone who already knows our company. Hopefully this will help someone down the road

Our ever growing Client Services Team is looking to hire a Community…[Read more]

@jon we definitely see our volume drop. A support specialist at BoomTown answers on average 30 complex type tickets a day. Over the weekend we usually receive around 15 a day so it has been a nice manageable number of tickets for one person to handle. I think we have room to grow into this too.

@lindsay we have been able to fill them! We set up a…[Read more]

We offer a front facing website and CRM solution for real estate agents. If you know anything about real estate agents, it’s that they work ALL THE TIME! We actually just rolled out weekend Support for our normal hours of 8-8 EST.

It’s about a three month ramp up process before you really know what you’re doing in our Support Team and that’s when…[Read more]

Thanks Lori! We’ve seen the ASTD options, but since they have so many requirements, we’re thinking about sending our trainers to Bob Pike’s Boot Camp

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Well hello there. Nice to meet you

I’m Julie, Client Services Manager for BoomTown. We’re a technology company based in Charleston SC that builds a lead generation and tracking platform for Real Estate […]

We absolutely pass requests like that along to “management” but more so try to pass them over to another Support rep before it gets to that level. We’ve found that 2 people saying the same thing is really powerful […]