@Shelly Thanks for the clarification. How long in your experience does that cool-down period take while people are just getting used to something new?

One number I’ve heard quoted before is 2 weeks - that if […]

One line of questioning which I find really useful before a new release is:

What is BAD about this release?
Why might it suck for some of our users?

Naturally we get really excited when a new feature or product […]