Hi! I’d like to hear about different strategies for reviewing tickets. Our team is growing quickly, which is fantastic. However, it does present new challenges in keeping an eye on the quality of our responses. Like Molly Otto, we use GoodData to review large trends. Zsofi Goreczky at Prezi says they review a random sample of tickets every…[Read more]

<span class=”s1″ style=”line-height: 1.5;”>Hi! I’d like to hear about different strategies for reviewing tickets. Our team is growing quickly, which is fantastic. However, it does present new challenges in keeping an eye on the quality of our responses. Like Molly Otto, we use GoodData to review large trends. </span><span class=”s2″…[Read more]