Joey Pilot

  • Joey Pilot started the topic Lets celebrate! in the forum General Discussion 3 months ago

    Hey there! What does everyone else do around this time of year at their companies? Non-religion specific holiday parties? Secret santa? We do a white elephant gift exchange, and it always turns out well.

    This is a stressful time of year, but is great for team building and getting to know your co-workers. I’m interested in hearing what others are doing

  • Joey Pilot replied to the topic Customer Satisfaction Surveys in the forum General Discussion 5 months ago

    Hey Molly!

    Not hijacking your thread here, just thought a little context would help spur the discussion What tool(s) are you using for your surveys? What is the workflow around your incoming tickets and outgoing surveys?

    In my experience, the specifics of your tools and workflow can make a difference in how you approach your followup…[Read more]