Jeff Vincent | UserCentered

Jeff Vincent replied to the topic Making Better Support Screencasts in the forum General Discussion 11 months, 2 weeks ago

Thank you Hoon! I’m so glad you enjoyed the video. Excited to talk about this stuff!
Jeff Vincent started the topic Making Better Support Screencasts in the forum General Discussion 11 months, 2 weeks ago

Hey folks! One thing I’ve been working hard on at Wistia is scaling our reach, despite pretty limited resources.

We’ve tried a LOT of stuff, and our support screencasts (which supplement in-depth documentation) has been an obvious winner. We’ve been able to eliminate whole “frequently asked questions” thanks to a well-made video. I got so…[Read more]

@jeffvincent