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Hillary Sciscoe’s profile was updated 2 months ago
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Hillary Sciscoe replied to the topic Quality Assurance and Ticket Review in the forum General Discussion 2 months ago
Hi Josh,
I do the ticket reviews at FormAssembly, as the support team lead.
I usually review 15%-20% of the tickets, at a minimum.
How I currently choose the majority of these tickets is by using a field on the contact form which asks how they are feeling. Anyone choosing angry (luckily, these are very few), frustrated, or confused are routed…[Read more]
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Hillary Sciscoe replied to the topic Quality Assurance and Ticket Review in the forum General Discussion 2 months ago
Hi Josh,
I do the ticket reviews at FormAssembly, as the support team lead.
I usually review 15%-20% of the tickets, at a minimum.
How I currently choose the majority of these tickets is by using a field on the contact form which asks how they are feeling. Anyone choosing angry (luckily, these are very few), frustrated, or confused are routed…[Read more]
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Hillary Sciscoe became a registered member 11 months, 3 weeks ago
A one-day conference about keeping your customers (happy)!