@ted we for the most part use Team Calendars inside Confluence - I realize this may sound like a plug for one of our products. The big issue though, is it is not a standalone product, and requires a Confluence installation.

@chase - awesome idea! A personal touch would go a long way for sure.

Im not sure if WuFoo still does this, but in their early days, their support team would send a gift along with a handwritten card from the support team to select customers. I have been toying with a similar idea here, but adding a few tee shirts along with the card - we would…[Read more]

Hey @chase - we are using GoToWebinars for the time being as well. ‘Love’ would definitely not be the word I would use in my experience with it, but it does seem like the most consistent product out there. I used to hear really good things about DimDim, but SalesForce crushed that dream. If you haven’t checked these out already, they may be…[Read more]

DOH! Super late here, but better late than never………

I am a Support Engineer at Atlassian for our OnDemand platform. However, I currently spend most of my time managing projects for support - mostly […]

Same here - we are hiring a ton of people @ Atlassian:

http://atlassian.com/company/careers

Some specific Support Roles as […]

@evan They should have definitely just released a patch to remove the online DRM. Would have fixed the issues with the actual game/servers, and would have been a huge step towards saving face (would eliminate […]