Christa Colins | UserConf

Christa Colins posted a new activity comment 2 years, 6 months ago

Hey Kendall,

So sorry for the delay here! I’m free this Friday all day, just let me know if you’re available! My Skype name is:

daphneblue1

Let me know — thanks!

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Christa Colins posted a new activity comment 2 years, 6 months ago

Hey Kendall,

So happy I could help out! For your other questions:

>>1) Do you have much technical support? If so, did you have it in the beginning or did you find yourself tapping on the shoulders of developers to get answers to difficult questions?

Yes, or to confirm the way a functionality was intended, or to help with answering…[Read more]

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Kendall Sweeney replied 2 years, 6 months ago

@Christa, I would love to schedule a Skype call! I can do Wednesday afternoon after 3pm, Thursday after 2pm, and I am open on Friday! Let me know if any of those times work for you. Will you be attending the meetup tomorrow morning at UserVoice?

Thanks!!

Christa Colins posted a new activity comment 2 years, 6 months ago

Happy to help!

1. This will probably vary depending on how you structure your workflow. While it was just me, I initially spent about 4/5 hours a day working on tickets. I would clear out all spam, then go through the tickets one by one, oldest first.

I would answer any questions I could, or ask for more information. If it was a billing…[Read more]

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Kendall Sweeney replied 2 years, 6 months ago

@Christa thanks so much for taking the time to share with me! Since you said all this I went through and redocumented what I do in much greater detail. I tend to spend a similar amount of time on tickets per day and am trying to get creative about ways to improve the information we provide on our Help page as well as improve the current feedback…[Read more]
- Christa Colins replied 2 years, 6 months ago
  
  Hey Kendall,
  
  So happy I could help out! For your other questions:
  
  >>1) Do you have much technical support? If so, did you have it in the beginning or did you find yourself tapping on the shoulders of developers to get answers to difficult questions?
  
  Yes, or to confirm the way a functionality was intended, or to help with answering…[Read more]
  - Kendall Sweeney replied 2 years, 6 months ago
    
    @Christa, I would love to schedule a Skype call! I can do Wednesday afternoon after 3pm, Thursday after 2pm, and I am open on Friday! Let me know if any of those times work for you. Will you be attending the meetup tomorrow morning at UserVoice?
    
    Thanks!!

@christa