@Chase that’s interesting that you bring up the hospitality industry. I’m going on a tangent here but bear with me… My first jobs in high school and college were in restaurants and I absolutely loved them. I […]

I had some reservations at first (yes, I judged the book by its cover), but I’m 40 pages in and think it’s kinda cool to apply principles from the Ritz Carlton to the tech world (or any world). So far some of it […]

+1

I’d also say to communicate often. It goes hand in hand with transparency, but I find as a community manager if you communicate on a personal level without having an objective, question, or favor, you break […]

Haha, thanks! One thing I was thinking of trying thanks to @evenhamilton is the introduction thread, but I’m not sure how an all dev crowd will react to that. Community managers tend to be more outgoing - is it […]

Hmm… I’ll take help on both I guess more product support forums. I have inherited a forums community and I have zero experience in that department, so I’m curious as to best practices for moderating, how to […]

Yes! I got my login! I’m in!

Hi everyone. I’m Brittany and I’m the Community & Developer Relations Manager for MuleSoft as of one month ago. I was at Atlassian for 7 years prior - started in customer service […]

I started in customer service and my take on it not being cool is that you get to a point where it’s all about automation and scale, so your life becomes about hitting numbers, which isn’t personally satisfying. […]