Ah so glad that there’s a thread for this! I’m about to go out on vacation and was wondering what do other companies do for their phone support? I get to manage all 3 contact points. Anyone got suggestions?

Great advice everybody! Just to jump on the same bandwagon, I’m actually thinking of writing up and creating a little report card for my tiny CS team (me +1) so that we can both share feedback and bounce around ideas on how we can make the experience better. Kinda corny?

Oh man I love listening to EDM too! The fast BPM and the positive vibes (depending on the DJ itself) just keep me going!