Vimeo’s hiring a Moderation Manager in New York.

We’re looking for someone with previous moderation experience who can review our content, work with our legal team, and help develop moderation tools and strategies.

Must have a heart of gold and a stomach of steel!

I’ll jump on this bandwagon!

Vimeo is hiring 2 Community Associates to help with support from Saturdays to Wednesdays:

http://www.jobscore.com/jobs2/vimeo/community-associate-contract/d895loqwur445EiGakhP3Q?ref=rss&sid=68

Please feel free to spread the word

We use NiceReply but I’ve also heard really good things about Hively!

For the most part our support team can handle all of the issues that come in, but we have a few areas of escalation:

Uploading (this can get pretty technical, so it’s helpful for us to have a dedicated person on our team who can troubleshoot uploading issues and follow up directly with Devs)
Mobile/connected devices (ditto)
New bugs

We have a…[Read more]

Our official hours are 10am to 6pm EST, but we provide 24-hour support Monday through Friday, with limited support over the weekends. For weekends we have rotating shifts for our daytime support crew, as well as some overnight coverage on Sunday night.

@Evan We were worried it would be hard to find cultural fits who would be down to work overnight, but we definitely lucked out and found the right people! A few people were referred internally, and I know @Darnell had his hands full with interviewing for a few weeks.

We hired a team to cover the night shift and we couldn’t be happier! Our users are getting faster responses and it’s been a big relief to our day time crew.

@jason Sending you lots of good vibes! That Account Portal is super impressive.

This is a little thing, but take time to absorb a nice thank you. They can be few and far between so it’s important to let yourself feel good about helping someone and internally acknowledge their gratitude.

@Ted Yeesh! Some people have rotten attitudes.

@Evan Honestly, most of our mod tools were built before my time, and since they’ve become such a big part of how our team works they continue to be maintained and upgraded without any issues (and for that we are eternally grateful!) If I were to guess I’d say our developers like working on something…[Read more]

Vimeo is in search of some talented NYC and LA night owls to work between the hours of 8PM and 8AM EST as Content & Community Associates.

The job will involve responding to user support inquiries via email, […]

@Julia Too funny! I know those cases can be tricky, thanks for digging into that for us.

@christopher See you tomorrow!

My bad, @Jon, that should have been @lanej0 (does that work?)

Alright, looks like it’ll be @Jon, @Nick, @Aaron, @Jake, @Mathew, @Keely, @Julia, @Lindsay, @Ben, @Evan, @Tracey, and I for dinner on Thursday night.

Tacombi doesn’t take reservations, but I’ll tell them we’re […]

Alright, I went straight to the source and Tracey at Foursquare suggests Tacombi: https://foursquare.com/v/tacombi-at-fonda-nolita/4c38ced2ae2da593576301c6?#

So let’s say Thursday, May 2nd at 7pm?

We have a few basecamp docs where we keep track of common feature requests. That way we can see what the volume for each one is and it gives us a little more ammo when we present it to the product team. We only […]

Ok, so it looks like there will be about 10 of us for dinner/drinks on the Thursday night.

I got a great suggestion from Tracey for a Mexican restaurant in SoHo that has seating for large groups, lemme get the […]

@Evan It really started as a dialogue between community and dev. Community was having trouble keeping track of different issues and dev was frustrated by multiple bug tickets being created and getting pinged by […]

In the past year we’ve come up with a really great system at Vimeo. We have a dedicated team of what we call ComDevs, who act as liaisons between our Community team and Developers. Our Member Love team (aka […]