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We are working to improve our bug resolution process by giving our engineers a better picture of the impact various reported bugs have. We are imperically identifying the severity level of the bug, but I’m curious if anyone has a formula they use to predict the number of affected user?
For example: We average 1 ticket per 100 Active users and have, say, 100,000 active users a month. So if we get 10 tickets reporting a bug, could we extrapolate that 10,000 people are having the same experience?
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