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Hiring our first one and would love to see some examples. Thanks!
Here is one that I recently ran across for a Digital Content and Community Manager position.
http://www.linkedin.com/jobs2/view/10781207?trk=rj_em
Hope it helps
And here’s an old description from my friend’s company:
Seeking a great Community Manager to join our Team! Your job is to be the voice of the company externally and the voice of the costumers internally. The relationship between you and the costumers humanizes the company externally and helps the company understand the “pulse” of the community, maintain retention and build loyalty. You should be comfortable working in a very fast paced environment, where change happens at a rapid pace.
Come join us!
Responsibilities:
-Creatively and proactively assist customers through multiple contact methods
-Serve as a point of contact for inbound requests
-Work with support personal to identify issues in quality assurance and community needs
-Identify and analyze issues, patterns and trends in customer requests & product performance
-Transfer the information to the appropriate departments so that they can respond accordingly
-Bring new ideas to product development
-messaging effectiveness to marketing
-Identifying user generated content
-Author blog posts, articles, podcasts, videos and other community content
-Establish monthly recommendations report
-Identify and engage advocates
-Proactively escalate issues, observations, opportunities, and insights to the executive team
-Communicate issues, opportunities, and insights to the company.
-Stay up to date on new social media tools, best practices and how other organizations and companies are using them, so that the company can continue to be an early adopter of these technologies
-Participate in professional networking by following the prominent bloggers and online writers & attending events
Required Skills:
-Experience in online community development
-Experience moderating forum discussions
-Excellent written and verbal communication skills
-Native English speaker
-Ability to work in a team environment
Thanks Shelly! After reading a few articles online on the topic, this is what we came up with… We were determined to fill the role internally (which we did!) so it’s geared towards someone who already knows our company. Hopefully this will help someone down the road
Our ever growing Client Services Team is looking to hire a Community Manager.
What the what is a Community Manager?
The Community Manager role emerged over the past few years and is one of the fastest growing client facing careers in the tech industry. Responsibilities vary by company, so here is a glimpse into what BoomTown’s Community Manager will be responsible for:
As BoomTown’s Community Manager, you will moderate our Client Communities and our Feedback Forum, but more importantly, you will bridge the gap between our clients and our company. You will be the “face” of BoomTown delivering company updates to our Client base. You will also be our “eyes and ears,” collecting feedback on how we can improve our product and services.
In addition to managing our Client Community, you’ll help foster “community” between our Client Services teams. By connecting with our various teams you’ll not only keep your system and strategy knowledge sharp, but you’ll help keep us all better connected.
Your job responsibilities will vary, but on any given day you may find yourself:
- Organizing the Feedback Forum suggestions, commenting on features that are on our roadmap.
- Help drive adoption of new features in our Communities
- Encouraging a community member to reach out to Support for troubleshooting help.
- Working with Julie, Chris and Grier to develop BoomTown’s response to a tough topic.
- Meeting with the Product Team to provide insight into recurring themes.
- Listening in on Client Service Team Meetings to stay knowledgeable of our system and best practices as well as to offer insights to those teams from our communities.
- Analyzing community metrics and reporting findings. Developing strategies around those metrics
- Brainstorming Conference Based Mastermind Events with the Marketing Team
What this job ain’t:
- A marketing position focused on brand awareness
- Social Media based Technical Support
7 Qualities of BoomTown’s (Future) Community Manager
Making Connections & The Gift of Gab
You eat, sleep, and breathe BoomTown. You love our product, are constantly telling people about it. You love hanging out with different teams at BoomTown and chatting with clients. You are a natural networker. At events, you are the person making introductions and dinner reservations.
Dedication
Unlike with other positions, there is no end of the work day for Community Managers. If you want a job where you can check in at 9 a.m. and out at 5 p.m., this position is not for you. You don’t mind that though, as you desire to be fully connected to our Community of Clients and want to be the person they reach out to when big things flare up, day or night.
Good Judgement
You have the ability to separate the one offs from the recurring themes. You have a good intuition about you but you back those “gut feelings” up with analysis.
Empathy
You see BoomTown from the consumer’s perspective. You love the product & the company but are also client’s advocate. When clients are frustrated, you don’t get angry, you understand. You are constantly sharing the client’s “viewpoint” with other teams at BoomTown.
Communication
You understand the power of words. Sure you can put a grammatically correct sentence together, but you’re thoughtful in what you say, anticipating how others will react. You understand that your words while powerful, can and will be used against you. You realize that you are the “voice” of the company and in tough situations you partner with others to build our collective message.
Self Starter
You are a “take the bull by the horns” kind of person. You LOVE that this is a role that you can help further define. You understand that your day to day responsibilities will vary and you’re looking forward to creating your own schedule. You love helping other teams when your schedule allows it.
Knowledgeable
You make a point to keep your BoomTown system knowledge sharp! You back that system knowledge up with recommended strategies and love teaching both to clients. Sometimes the best person to provide an answer isn’t you. In those cases, you know exactly who the right person at BoomTown is to connect our clients with. You “speak the language” by constantly growing your knowledge of the Real Estate Industry.
Julie I love the description!
I think it’s spot-on and I love how you guys personalized it
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