General Discussion Home Forums General Discussion Viewing 15 topics - 16 through 30 (of 185 total) ← 1 2 3 … 13 → Topic Voices Posts Freshness Off Hours: How do you handle Weekend support? Started by: Alex Mozes 5 6 Alex Mozes 8 months ago Ticket Ownership 1 2 Started by: Simon Ouderkirk 9 16 Phil Thompson 9 months ago Introduce yourselves! 1 2 3 4 5 Started by: Evan Hamilton 46 75 Leah Cushman 9 months ago What do you say when a customer requests to cancel? :( Started by: Crystal Shuller 2 3 Crystal Shuller 10 months ago Performance Indicators for Support Team? Started by: Crystal Shuller 8 13 Greg Smith 10 months ago Anyone have experience with call centers? Started by: Evan Hamilton 5 6 Carolyn Jaskolka 10 months ago Anyone have a community manager job description they can share? Started by: Julie Edwards 2 5 Shelly Yair 10 months ago Are you a cat or a dog person? Started by: Evan Hamilton 9 9 Shelly Yair 10 months ago Making Better Support Screencasts Started by: Jeff Vincent 2 3 Jeff Vincent 11 months ago Looking for Creative Customer Care Package Ideas Started by: Crystal Shuller 2 3 Crystal Shuller 11 months ago How do you handle promotions and advancement in your support team? Started by: Lauren Buchsbaum 3 3 Andrew Moyer 11 months ago Has anyone tried proactive live chat? Started by: Evan Hamilton 7 8 Lindsay Elia 11 months ago Creating User-Friendly Policies Started by: Molly Otto 3 3 Simon Ouderkirk 11 months ago Mixing remote team and in-office Started by: Mathew Patterson 1 1 Mathew Patterson 11 months ago Performance Reviews? Started by: Breetel Graves 1 1 Breetel Graves 12 months ago Viewing 15 topics - 16 through 30 (of 185 total) ← 1 2 3 … 13 → You must be logged in to create new topics.
