For customer-focused people who are:

  • Support managers
  • Support agents
  • Product managers
  • Community managers
  • Founders
  • Operators
Sold out!

Tell me about the next one

What’s there to do in chicago

Why you should come to UserConf

UserConf is the only conference of its kind, built to bring education and insight to people working in customer support and community management.

We even think founders and CEOs of companies will benefit, as long as customer support is your passion and learning how to offer better support is your goal. We think caring for and retaining customers is big business.

We think customer support is just as important as sales and marketing. We tried to find a conference that reflected these values. We couldn't. So we created UserConf, a conference for people like us.

Speakers

You do not want to miss these incredibly good-looking speakers!

Where are they now?

Three speakers are coming back from the very first UserConf to share updates!

UserConf Chicago topics will include:

  • Heroes End: Building a support team that doesn’t need lycra

    Mathew Patterson, Campaign Monitor

  • All Hands Support - Part Deux

    Ryan LaBarge, Olark

  • Kickass Online Classes - Things we’ve learned running Basecamp customer classes

    Chase Clemons, Basecamp

  • How to cultivate joy at work

    Christa Collins, Squarespace

  • How to Make Community and Marketing Best Friends for the Benefit of Everyone Everywhere

    Carter Gibson, Kixeye

  • Delivering Delight in Good Times and Bad

    Scott Holloway, Instacart

  • Getting a seat at the Product table: Developing an effective feedback loop between Product and Service.

    Brian McMullin, HubSpot

  • Begging, Crying, Baking, Bargaining: How to Influence Product Decisions and Strengthen the Support-Product Relationship.

    Sara Culver, Coursera

  • How we keep a customer-obsessed, development-nurturing, skip-through-clouds-of-candy-floss, can’t-wait-to-jump-outta-bed-and-backflip-to-work, funner-than-a-pop-rocks-party-in-your-mouth support team culture

    Grace Antonio, FreshBooks

What people are saying about UserConf

Check out more Tweets about UserConf

Still not convinced?

  • Why UserConf Is A Must Attend Conference

    “What struck me most was how young, energetic, and eager to learn everyone in attendance was. Like a who’s who of amazing startups, fast rising web companies, and a few juggernauts in attendance.”

  • Chase Clemon’s recap of UserConf SF ’12

    “There’s not really any conferences out that geared towards what I do and how I interact with customers so UserConf was a breath of fresh air.”

  • Video of Richard White’s Keynote at UserConf SF ’12

    UserVoice CEO Richard White talks about why web business isn’t what it used to be and how customer care is crucial to success.

  • Video of Ben Congleton’s talk at UserConf SF ’12

    Ben Congleton of Olark talks about how all-hands support changed his company for the better.

  • Attendee Review: Marny Smith on UserConf NYC

    “It was more informative, inspiring, and fun than I could have thought possible. Final Grade: +A!”

  • The heart of UserConf!

    “Our amazing speakers covered everything from marriage advice to scaling customer service to the absolute do-not’s and the best strategies.”

  • What I learned at UserConf

    “Our primary goal is to provide customer service that’s worth recommending to other people. The speakers at UserConf gave some great advice on how to provide that type of service.”

  • Video of Kevin Hale’s talk at UserConf SF ’12

    Kevin Hale’s awesome talk from UserConf 2012 on designing software users love.

  • Attendee Review: Micah Barrett on UserConf NYC

    “I could go on for many more paragraphs about the great conversations had with many of the attendees, the tasty food, the awesome service from the hosts, and the incredible venue…”

More videos from previous UserConfs

Schedule

Friday, May 2nd 2014
- Breakfast, check-in, and rocket fuel
- Presentations
- Afterparty
Saturday, May 3rd 2014 (Tentative)
- Improv Class & Workshops
- Architecture Boat Tour (Wendella Dock at Trump Tower)

Education partners

Lodging

Who we are

and

If you’re asking who actually decided to pull this event together, that’d be the fine folks at UserVoice and CoSupport. Not a customer? No sweat. This event is for you too. We hope you’ll learn more about both companies, but this conference isn’t one of those long product infomercials. We won’t pitch you, bro.